Our working time is from 9am until 5pm CET during weekdays.
In order to get adequate response asap, we strongly advise to include your site URL with wp-admin access in your private ticket. Thanks
How do I activate the Visual Composer license for this theme? I got this when trying to activate the license for this plugin. Please see the attachment for more detail.
Attached files: plugin_license.jpg
we bought extended license for plugins, and we can't provide you with a license because of policy and terms of Theme Forest, but we included all the plugins in our theme (you can find plugin in theme folder/plugins/ there are installation files of this plugin), also we will update these plugins to the latest version with our theme update, so you just need to wait for next theme update and there will be the latest version of plugin if it exists. Then when you update theme you just need to go to your Dashboard > Plugins and to deactivate/delete this plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate plugins again and that will be all. If you don't get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find this plugin in our theme folder/plugins select it and click import/install.
You can ignore messages about activation these plugins, you have/get inside Plugin settings.