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  Public Ticket #1843176
Plugin Conflict Causing: ERR_EMPTY_RESPONSE
Open

Comments

  • nightshift_to started the conversation

    Hi there,

    I installed your theme on a staging environment. I used your demo content and everything loaded, however I was having some issues when I try to edit a page.

    When I click on a page to edit the content, I am brought to an error page that provides this: ERR_EMPTY_RESPONSE

    I am pretty certain it's a plugin conflict with the WPBakery Page Builder. When I deactivate this plugin, I am able to edit the page content. When I reactivate it, the error returns.

    I know WP 5.0 has been causes some issues, so I downgraded the WordPress core to 4.9.9.

    Please assist.

  •  1,840
    Select replied

    Hello there,

    Welcome to your support management and thank you for choosing our theme!

    Issue is most likely with the server configuration/resources.

    Please try adding the following line to WordPress .htaccess file:

    SubstituteMaxLineLength 10m
    LimitRequestBody 9999999
    

    You can add this line at the end of the file, after the # END WordPress line

    Let us know if you need any firther help!

    Best regards,

    Alex


    Customer Support

    Here you could check our work

  • nightshift_to replied

    Hello,

    That worked, thank you!

  •  1,840
    Select replied

    You're welcomesmile.png

    If you have some spare time and if you are satisfied with our support, we would really appreciate if you are willing to rate us with 5 stars on this link - http://themeforest.net/downloads

    Thanks!


    Customer Support

    Here you could check our work