- Our working time is from 9am until 5pm CET during weekdays.

- Tickets are ordered from oldest to latest, so please be patient, we will refer to your issue as soon as possible.

- When you submit a ticket, it would be really helpful if you could provide our agent with your website URL and wp-admin access in your private ticket. In that way, we will refer to your issue easier and faster.

  Public Ticket #1843176
Plugin Conflict Causing: ERR_EMPTY_RESPONSE


  • nightshift_to started the conversation

    Hi there,

    I installed your theme on a staging environment. I used your demo content and everything loaded, however I was having some issues when I try to edit a page.

    When I click on a page to edit the content, I am brought to an error page that provides this: ERR_EMPTY_RESPONSE

    I am pretty certain it's a plugin conflict with the WPBakery Page Builder. When I deactivate this plugin, I am able to edit the page content. When I reactivate it, the error returns.

    I know WP 5.0 has been causes some issues, so I downgraded the WordPress core to 4.9.9.

    Please assist.

  •  1,840
    Select replied

    Hello there,

    Welcome to your support management and thank you for choosing our theme!

    Issue is most likely with the server configuration/resources.

    Please try adding the following line to WordPress .htaccess file:

    SubstituteMaxLineLength 10m
    LimitRequestBody 9999999

    You can add this line at the end of the file, after the # END WordPress line

    Let us know if you need any firther help!

    Best regards,


    Customer Support

    Here you could check our work

  • nightshift_to replied


    That worked, thank you!

  •  1,840
    Select replied

    You're welcomesmile.png

    If you have some spare time and if you are satisfied with our support, we would really appreciate if you are willing to rate us with 5 stars on this link -


    Customer Support

    Here you could check our work